Our help desk comprises a team of remote support IT experts with a broad variety of skill sets.
In the event of a technical issue, our clients can raise a support ticket either by calling our support hotline or through our dedicated support portal. Carden IT Services utilises the latest endpoint management software from industry-leading vendors Autotask.
Following a ticket being raised, our remote team will work tirelessly to solve your issue. With over a century of combined IT experience, there’s little they haven’t encountered before. We can fix your issues through remote monitoring, over-the-phone guided support and if needed, remotely accessing your computer through SWIS (See What I See) software.
Not only do our experienced and accredited employees have the skills required to serve your IT needs, they will also act as an extension of your own team, providing help and advice in any way possible.
In the unlikely event that the remote support team is unable to solve your issues there and then, one of our Network Engineers will be dispatched to your site to address the issue in person.