IT Support

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What We Do

Flexible, Reliable & Transparent IT Support

Simple IT issues can turn into IT disasters and cause serious damage to the service level and reputation of a company. Smaller businesses often do not need the utility of a full time IT support contract as their IT issues are less complex and more sporadic, but many of them have not considered the need for emergency cover.

This is where we can help. Whether your organisation has an existing contract with us or not, we can provide you with the same level of technical expertise and advanced hardware and software to address one-off IT issues or projects.

  • Automated fault detection
  • Remote monitoring of all critical systems
  • Reporting unauthorised access attempts
  • Log changes to sensitive data
  • Continuous data backups and disaster recovery
  • Software installation, configuration and updates

Why Choose Us?

What Can You Expect From
Our IT Support Services?

UK Based Team

No outsourcing! Unlike many IT companies, we don’t subcontract our work out to international call centres. Our team of IT experts is UK based, operating out of our offices in Brighton and London.

Client Portal

Using our online portal you can raise support tickets and track their progress as we work to solve your issue, access documentation and contracts and view video guides to common tech problems.

Industry Standard SLAs

Industry Standard Service Level Agreements govern all of our support contracts. No matter how big or small your IT issue is, we guarantee you a prompt response.

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Remote Support

IT Issues? We've Got It Covered

Some companies don’t need a full-time IT specialist, but if something breaks or malfunctions, they will waste time and money waiting for an expert to come to their premises and repair it. By using the expertise of a remote IT support service as part of their managed IT plan, businesses can have immediate access to an IT helpdesk where expert IT engineers can perform diagnostics and fix issues remotely.

Last year, our average resolution time was under 15 minutes. That’s because most IT problems can be remotely fixed quickly using a combination of experience, remote diagnostics software and access tools. This keeps your company’s expenses down and gives you immediate support when you need it. On the rare occasion that remote support is not able to solve the issue, a dedicated on-site IT engineer can be dispatched to you.

24/7/365 Remote Monitoring

We Go Above And Beyond

Real-Time Monitoring

Real time network monitoring with automatic alerts to detect threats before they have a chance to gain a foothold.

Proactive Resolutions

We don’t wait for things to go wrong. We secure and improve your network’s resilience ahead of time.

Efficient Maintenance

Our engineers work to constantly improve your IT network, making it more efficient and more secure.

Patch Management

Never miss an update. With our patch management service we keep all your software and devices up to date.

Flexible Support

Our Pay-As-You-Go
Support Services

If you have an urgent or unexpected IT issue and do not have an ongoing contract with Carden IT you are able to use our support services on an ad hoc basis.

Troubleshooting

We offer expert advice on a large variety of products and services, from consumer to enterprise-grade, both digital and physical.

Virus & Malware Removal

Diagnostics, system scans, virus removal, fixing firewalls and updating antivirus. Remove malware threats and repair your network.

Connectivity Issues

Slow speeds? Intermittent connection? We can help to diagnose problems with internet connectivity and implement solutions to resolve any issues found.

Phone & Tablet Support

We can supply and help to connect new mobile devices (phones/tablets), adding them to your network, setting up data backups and their configuring security.

Tune-Ups

We can diagnose problems and vulnerabilities on either a single PC or across your network and then implement long-term solutions.

Office Moves

If you have a one-off event like an office move, Carden IT can help to map your existing IT infrastructure and rebuild it at your new site professionally and quickly.

How It Works

To register for our ad-hoc support you can contact us by either calling our helpdesk phone line or raising a support ticket through our support portal. One of our support staff will be assigned to your case and will be available to offer both chat support or provide manual assistance through a remote access tool. These services are changed on a per-minute basis, at a flat rate.

Regular Contracts

Although our ad-hoc services are available to businesses of any size we recommend that any organisation that is encountering persistent IT issues or for whom downtime would critically affect their business consider an ongoing support contract.

Worry-Free Block Hour Packages

Not all companies have the resource or need for a full-time support desk. A discounted Block Hour plan is perfect for organisations whose IT needs are more sporadic and case specific. Purchase a block of hours up front and then use them as and when you need.

All your allotted support time is tracked through our case management system, meaning you always know how much time is being used and on which issues. This information allows you to make better informed decisions around your IT budget.

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