Support Packages - Carden IT Services | Brighton & London

Support Packages - Carden IT Services

Support Packages


Many organisations find themselves growing to a size where consumer grade IT is no-longer enough for their needs, but the financial or logistic burden of a full time IT department is too great, which is where Carden IT can help.

Our support desk comprises a multi-disciplinary team of Microsoft-certified 1st, 2nd & 3rd line support staff, monitoring your systems to ensure they are operating at maximum efficiency.

Why Should You Outsource IT Support to Carden IT?

Outsourcing your IT to Carden IT Services is the smart choice for several reasons, including:
  • Cost Efficiency – Our pricing plans are transparent and flexible. Allowing you to scale your level of IT support with your business’ needs.

  • Multi-Discipline Expertise – From 1st line support to specialists in servers, networking and telecoms. Our diverse and talented team are equipped to handle anything your organisation throws their way.

  • Accountability – Backed by industry standard SLAs, our response times are quick, and our solutions are effective. In the event of any IT issue we will work tirelessly to get you back to optimum performance as quick as possible whilst minimising disruption to your day-to-day operations.

  • Advanced Technology – We use hardware and software from leading providers to both manage and solve our client’s IT issues.
     

Other services include:
  • On-site repairs

  • System maintenance.

  • Remote monitoring and troubleshooting.

  • Consultancy

  • Software updates

  • Optimisation and streamlining.


Support Packages

Every business is different, as such the level of support needed, and their budget differ accordingly. To this end we have several support packages available to suit any organisation, including:

Support

Utilising proactive monitoring and maintenance to solve the causes of software, hardware and network difficulties before they occur our support team helps you to stay one step ahead. We provide:
  • Remote monitoring of all critical systems.

  • Automated fault detection.

  • Reporting unauthorised access attempts.

  • Logging changes to sensitive data.

  • Continuous data backups and disaster recovery.

  • Software installation and configuration.

  • Updating software.
     

Worry Free Block Hour Packages

Not all companies have the resource or need for a full-time support desk. A discounted Block Hour plan is perfect for organisations whose IT needs are more sporadic and case specific. Purchase a block of hours up front and then use them as and when you need.
All your allotted support time is tracked through our case management system, meaning you always know how much time is being used and on which issues. This information allows you to make better informed decisions around your IT budget.

Ad Hoc Support

Our pay-as-you-go solution for businesses with their own IT teams that may be lacking in manpower or a specific skill set.
 
Our ad hoc packages team offers:
  • Remote support.

  • On-site visits.

  • Specialist IT consultancy on large projects.


Get in touch with Carden IT today for your Support Package



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