Our helpdesk comprises a team of remote support IT experts with a broad variety of skillsets.
In the event of a technical issue our clients can raise a support ticket either by calling our support hotline or through our dedicated support portal. Carden IT Services utilises the latest endpoint management software from industry-leading vendors Autotask.
Following a ticket being raised our remote team will work tirelessly to solve your issue. With over a century of combined IT experience there’s little they haven’t encountered before. Through remote monitoring, over-the-phone guided support and if needed remotely accessing your computer through SWIS (See What I See) software.
Not only do our experienced and accredited employees have the skills required to serve your IT needs, they will also act as an extension of your own team, providing help and advice in any way possible.
In the unlikely event that the remote support team is unable to solve your issues there and then, one of our Network Engineers will be dispatched to your site to address the issue in person.
Contact Us Today for more information about our Remote Support packages
Carden IT was employed to design, install and manage my IT when I started my own company in April 2012 after a number of successful years with Old Bailey Solicitors. We required a number of services to host our email, files and case management system. Carden were very helpful in saving on initial outlay when starting the business, using one machine to host two server systems on a high equipped Dell machine which had considerable cost savings.
Since the network has been installed, I have been very impressed with the very limited issues we have had with our servers and our workstations. On the occasions when we have had to call upon Carden IT Services, they have responded very quickly and resolved the issues, at all times dealing with us with great integrity and professionalism.