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IT Support

Remote Monitoring Solutions

Our clients’ systems’ functionality is of the utmost importance – which is why we keep a check on them at all times. Using a remote Endpoint Management solution, our technical supports team is on hand to provide supervision, maintenance and troubleshooting including:

24/7 Real-Time Monitoring

From our dedicated remote monitoring solution dashboard, we can track:

  • Web applications and services
  • Internal software
  • Server performance
  • Current system usage
  • Logged-in users
  • Relevant IP addresses
  • Firewalls and network access points
  • Connected devices (smartphones, desktops, laptops and IoT devices)

Proactive Resolution

As part of our managed monitored solutions, our comprehensive system of automated alerts keeps us and you informed about the stability and security of your network, including:

  • Antivirus logs
  • Device availability data
  • Data backup records
  • Server and system performance
  • Crash reports

Efficient Maintenance

Many hours are often wasted by staff having to complete mundane and repetitive IT tasks. Our systems can automate a large amount of these to free up time, increasing efficiency. Including:

  • Antivirus scans
  • Deleting empty folders
  • Removing defunct users and devices

We will also give you regular updates and reports on the health of your systems as well as using the data gathered to help suggest fixes and improvements to your network.

Patch Management

Our antivirus and anti-malware systems are constantly updated and patched. Additionally, we will ensure that all your organisations operating systems, software and antivirus are kept up to date and protected.

In the event of any downtime, our expert support team is available to help.

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