Recruitment - Carden IT Services


It support team help desk on the phone

1st Line Technical Support Analyst

We have an excellent opportunity for someone for someone looking for a career within the IT industry. Working as part of a team you will join a fast growing busy IT company that provide technical support services to SMEs throughout the UK on I.T and telecoms products and services. In this role you will respond to phone calls and tickets covering the installations and maintenance of the companies growing client base. These solutions include but not limited to Windows Server platforms, Microsoft Exchange, Microsoft Cloud Solutions, VMWare, routing, networking and desktop support. This requirement includes a polite telephone manner, high attention to detail, good organisation and ability to work as part of a team.

 
 

YOUR RESPONSIBILITES AS A 1ST LINE SUPPORT ANALYST WILL REQUIRE KNOWLEDGE AND SKILLS IN ALL OF THE FOLLOWING AREAS:
 
• Friendly and responsive telephone manner
• Excellent attention to detail
• Ability to solve problems under pressure, prioritising effectively
• Excellent time keeping
• Good first time fix rate
 
TECHNOLOGIES YOU WILL GAIN EXPERIENCE OF AT SUPPORT LEVEL IN THIS ROLE:
 
• Microsoft operating systems (desktop and server)
• Microsoft Exchange
• Office 365
• Microsoft SQL Server
• Anti Virus platforms such as Trend Micro
• Backup solutions (Windows Backup, Veeam, Acronis)
• Office 365 setup, management
• General networking and routing
• Wireless networking
• General desktop applications
 
This is a great opportunity for someone looking to gain entry in the I.T and telecoms industry.
 
WHAT TO EXPECT:
 
• You will be based at our office in Woodingdean Business Park, Brighton.
• We operate a flexi working scheme, start time can be changed daily and be between 7:30am and 9:00am, with an option of 30 minutes or hour lunch, completing 7.5 working hours in a day
• A great friendly team, with regular company outings and events
• An excellent telephone manner is essential and although you will not be customer facing you must be smart and presentable
• The successful applicant will be someone who has a keen IT interest, looking to gain entry into the IT field.
• Training will be provided; however in order to be successful in this role, self-learning is essential.
 
HOW TO APPLY:
 
To be considered for this job vacancy, please submit your CV and we will review your details using the “Apply Now” button below. 


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