Our helpdesk comprises a team of remote support IT experts with a broad variety of skillsets.
In the event of a technical issue our clients can raise a support ticket either by calling our support hotline or through our dedicated support portal. Carden IT Services utilises the latest endpoint management software from industry-leading vendors Autotask.
Following a ticket being raised our remote team will work tirelessly to solve your issue. With over a century of combined IT experience there’s little they haven’t encountered before. Through remote monitoring, over-the-phone guided support and if needed remotely accessing your computer through SWIS (See What I See) software.
Not only do our experienced and accredited employees have the skills required to serve your IT needs, they will also act as an extension of your own team, providing help and advice in any way possible.
In the unlikely event that the remote support team is unable to solve your issues there and then, one of our Network Engineers will be dispatched to your site to address the issue in person.
Contact Us Today for more information about our Remote Support packages
We have used Carden IT Services for a number of years, and have always found their services to be honest, reliable, and cost effective. Their knowledge of our systems and flexibility has kept downtime during office hours to a minimum and we are very pleased with the out of office service provided.