Our clients’ systems functionality is of the upmost importance – which is why we keep a check on them at all times. Using Autotask Endpoint Management, a remote monitoring solution, our technical supports team is on hand to provide supervision, maintenance and troubleshooting including:
From our dedicated interface, we can track:
Web applications and services
Current system usage.
Relevant IP addresses.
Firewalls and network access points.
Connected devices (smartphones, desktops, laptops and IoT devices)
Our comprehensive system of checks and balances keeps us an you informed about the stability and security of your network, covering:
Device availability data.
Data backup records.
Server and system performance.
Many hours are often wasted by staff having to complete mundane and repetitive IT tasks. Our systems can automate a large amount of these to free up time, increasing efficiency. Including:
Deleting empty folders.
Removing defunct users and devices.
We will also give you regular updates and reports on the health of your systems as well as using the data gathered to help suggest fixes and improvements to your network.
Our antivirus and anti-malware systems are constantly updated and patched. Additionally, we will ensure that all your organisations operating systems, software and antivirus are kept up to date and protected.
In the event of any downtime, our expert support team is available to help.
Contact Us today for more information about Remote Monitoring
These are very competent, helpful and nice people, with decent business practices (in contrast to many of their competitors). You can actually talk to them on the phone without having to find your way through a maze of so-called "support" screens! We have a support contract with them and also use them from time to time for ad hoc work on site, such as changing our network.