As a business grows, its IT requirements often exceed its expertise. Many companies find themselves in the position of not yet needing their own house IT department while still being large enough that they can no longer rely simply on consumer-grade IT solutions. The mounting costs and expertise required to stay current and competitive can be crippling to many organisations.
Carden IT aims to empower your business with our industry-leading IT infrastructure and end-user support that is affordable and flexible for businesses of all sizes.
A fixed monthly cost for your ongoing IT support, giving you access to our helpdesk of IT support technicians who can assist you and your workforce by offering advice and if needed, diagnosing and fixing your IT issues remotely.
Industry standard SLAs govern all our support. Most IT issues can be fixed immediately by our helpdesk – and where necessary our IT engineers can be dispatched to your site.
We offer a range of pricing plans and service offerings. No matter the size of your business – we have a plan to meet your needs.
Your IT systems will be constantly monitored for errors or signs of potential threats, with proactive steps taken to address IT issues before they become costly IT disasters.
Each of our clients has their own specific account manager, meaning that even though you have our whole team’s expertise at your disposal, you’ll always be dealing with a familiar face. Your account manager is there to help empower your business by recommending you the best IT solutions for your needs.
Although we have the knowledge and knowhow to manage most industry-specific systems and application, our focus is providing enterprise-level managed services for Microsoft software, including:
Skype for Business
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These are very competent, helpful and nice people, with decent business practices (in contrast to many of their competitors). You can actually talk to them on the phone without having to find your way through a maze of so-called "support" screens! We have a support contract with them and also use them from time to time for ad hoc work on site, such as changing our network.