Online Extranet Portal
At Carden IT Services, we want to serve the wants and needs of our clients as best we can. This is why we have invested in an online extranet portal ticketing system that allows you to submit requests quickly and conveniently straight from your computer, smartphone, or any other device connected to the Internet.
If you choose to enlist Carden IT Services for maintenance contracts, managed services, or proactive support, you will be given access to the world-renowned ticketing system Autotask
via a handy desktop portal known as DeskDirector
Regardless of whether it’s about installing new hardware or rectifying a problem with your servers, DeskDirector will send your request to us via Autotask in an extremely effective and efficient way. Our team will then be able to process your ticket and provide you with answers or solutions to your questions or problems.
The features of our online extranet portal
About Carden IT Services
Easy access – With our online extranet portal, you will need to install the DeskDirector Client Console on your desktop. This gives you immediate access to support, as Active Directory integration with Autotask means you don’t even need to login. It is also possible to access DeskDirector via a browser or smartphone thanks to its web-based version.
Impenetrable security - There is no need to worry about security, as personal details are encrypted and stored on your computer for use next time. All communication with the DeskDirector Client Console, its cloud service, and Autotask use end point encryption too and is transferred over HTTPS.
Excellent experience – With the help of DeskDirector, our online extranet portal delivers a fast user experience that doesn’t require any server infrastructure or ports to open on your network. When we access your request via Autotask, we benefit from a class-leading platform that provides the ultimate in efficiency and collaboration with our clients.
Here at Carden IT Services, we take great pride in the first-class IT support, maintenance and consultancy services our team delivers to clients of all sizes throughout the UK. We believe in complete honesty and transparency, which means listening to the requirements of your business carefully with no overselling on products to increase our margins.
Our IT solutions are designed to suit all budgets without compromising on the level of service you receive. Carden IT Services employs a team of skilled and dedicated professionals, who act as an extension of your own staff and thus allow you to focus on other more important areas of the business.
For more information on how our IT solutions could benefit your business, don’t hesitate to contact us on 01273 552059 or via our online enquiry form.