When Carden IT was formed in 2008 our founders not only had a shared love of technology. They also believed in their ability to harness it to help businesses succeed.
“When we started the company we had a clear vision of what we wanted to achieve and a determination to make that vision reality,” says co-founder Dave King. “For us it was never purely about technology, it was about using technology to improve our clients’ businesses.”
As news of our expertise spread by word of mouth, the company rapidly grew and branched out in to telecommunications.
“Telecoms were a natural addition to our offering,” explains Dave’s fellow co-founder Jeremy Huson, “because VoIP solutions overlap with IT.” However, client demand soon meant the company was installing, managing and maintaining traditional in-house telecoms systems too. Now our VoIP solutions are used in many call centres nationwide.
Today every member of our fast-growing team of experts shares the founders’ passion for technology and a determination to find cost-efficient solutions for customers.
They are qualities that have attracted SMEs and larger clients from sectors as diverse as construction, accountancy and the law.
While the company has grown and diversified, our mission remains the same – to help client prosper by keeping them at the forefront of technology
“We have lost none of our ambition, which means we’re constantly evolving,” says Dave, “but our basic approach of always offering the highest level of personal service will never change, because it’s been the key to gaining our impressive client list.”
“There’s no magic formula for success,” Jeremy agrees, “we just make sure that all our clients, whether SMEs or large companies, can clearly see that the IT and telecom solutions we provide not only work but are effective in helping them achieve their business goals.”
The backbone to most companies is its IT infrastructure. We hate to admit it, but we rely upon it. If it goes wrong, we generally come to a standstill. What these companies need is someone to fall back on and take the responsibility to diagnose a fault should it occur and take the steps required to fix it n a timely manner. This is what we do.
Our support desk is manned Monday through to Friday by Microsoft qualified engineers who can remotely manage your computer or server to get you back up and running. All of our calls are logged on our system and not cleared until the fault is confirmed fixed by you. Not only this we monitor your systems too, automating a process in realtime that would take an entire team to achieve manually.
We can provide this support to you a number of ways - either with a contract and SLA, or by adhoc pay as you go.
All clients with contracts receive unlimited remote and telephone support and will never pay for any calls that can be fixed remotely. With adhoc support, we can deliver the same service and standards as those on support contracts however all calls are charged for the time taken.